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FAQs
Why are some of your products in Japanese and some in English?
All Japanese products are shipped directly from Japan. They are generally exclusives that cannot be found through Australian retails.
How do I get coupon codes?
These are released during festive seasons and promotional period.
What if I change my mind with my purchase?
You can cancel your order as long as your order items have not been marked dispatch, 10% restocking fee applies to cover the payment gateway surcharge. Pre-Order can be cancelled but won’t get full refund. Deposit (if exists) will be forfeited, or 10% full amount(if no deposit option) restocking fee applies.
Are the pricing listed in AUD or USD?
All pricing listed on PTCG are in United State Dollars (USD).
What payment methods do you accept?
We accept payments via BITCOIN , BANK TRANSFER, PAYPAL, and cash on pick up.
Do you ship overseas?
We do ship to some specific countries. And we are aiming to reach more countries. Stay tuned
How long does it take my items to arrive?
It generally takes 3-5 business days through Australia Post. It takes a day or two for local deliveries.
When do you ship my items?
We generally ship within the next day once payment clears.
How long does shipping take?
Standard Flat Rate takes up to 5 business days and Express Post takes up to 3 business days.